Reference

Terms & Conditions for Your play99exch Account

These Terms & Conditions set out the rights and obligations that apply when you open and use an account on play99exch.

Applies to all account holdersCovers UPI, Paytm & PhonePe transactionsIndia-region access subject to local lawUpdated terms notified by emailDisputes resolved under applicable jurisdiction

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Who These Terms Cover and How They Apply

play99exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on play99exch, you confirm that you are accessing the platform in a region where doing so is permitted under local law. We do not knowingly allow access where local regulations prohibit it — eligibility depends entirely on the laws of the state

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or territory from which you are connecting. Your account is personal and non-transferable; sharing login credentials or operating multiple accounts is a breach of these Terms and may result in suspension. Deposits made via UPI, Paytm, or PhonePe are governed by the same conditions as any
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other transaction on the platform — funds held in your wallet remain subject to our verification procedures at all times. We may update these Terms at any point; continued use of your account after notice constitutes acceptance of the revised version.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us About These Terms

Team online

Email Support

Send questions about these Terms to our compliance team at [email protected]. We aim to respond within 24 hours on business days and will confirm receipt of your query by return email.

Live Chat

Our live chat is available around the clock directly inside your account dashboard. Use it to raise a Terms-related concern in real time and our agents will escalate to the compliance desk if needed.

Written Notice

For formal disputes or account-closure requests under these Terms, submit a written notice through the in-account contact form. Written notices are logged, timestamped, and routed to the appropriate review team.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

Your account data and transaction records are held in accordance with these Terms and our Privacy Policy.

Data Storage

Account data — including your registered name, email, and transaction history — is stored on secured servers.

Cookie Use

We use session and persistent cookies to keep your account active and to remember your lobby preferences.

Account Security

Two-step login verification is available on all play99exch accounts. We strongly advise enabling it.

Retention Periods

Transaction records including UPI and Paytm deposit confirmations are retained for a minimum period aligned with Indian financial record-keeping norms.

Who to Contact

The designated point of contact for data-related requests under these Terms is our compliance team reachable at [email protected].

Requesting Changes

You may request correction of inaccurate account data at any time through the in-account profile section.

Frequently Asked Questions About These Terms

These answers address the most common queries we receive about account rules, data rights and dispute handling. If something is not covered here, reach out via live chat or email.

Yes. Eligibility and permissible activity depend on the laws of your state or territory. Where local law restricts or prohibits online gaming, these Terms do not override that — access is available only where local law permits.

No. Deposits must be made from a payment method registered in your own name. Funding your account through a third-party UPI ID or Paytm wallet is a breach of these Terms and may trigger an account review or suspension.

We will notify you by email to your registered address when Terms are updated. Continuing to use your account after that notice is treated as acceptance. If you disagree, you may close your account before the new Terms take effect.

Log in to your account and use the contact form with the subject line 'Data Request'. Our compliance team will retrieve your UPI, Paytm, and PhonePe transaction records and send them to your registered email within the required timeframe.

Accounts may be suspended for operating multiple accounts, using third-party payment credentials, providing false registration details, or attempting to manipulate wallet balances. We will notify you and outline the appeals path where permitted.

Submit a written notice through the in-account contact form with your transaction ID, amount, and the nature of the dispute. The compliance team logs all submissions with a timestamp and will respond within the period set out in these Terms.

Yes. You may request account closure at any time via the contact form or live chat. Any verified balance in your wallet at the time of closure will be processed for withdrawal to your registered PhonePe, Paytm, or UPI account before closure is finalised.

Terms & Conditions for Your play99exch Account

How to Contact Us About These Terms

Email Support

Live Chat

Written Notice

Account Security, Data Retention and Your Rights

Data Storage

Cookie Use

Account Security

Retention Periods

Who to Contact

Requesting Changes

Frequently Asked Questions About These Terms

01 Do these Terms apply differently depending on which Indian state I am in?

02 Can I use someone else's UPI or Paytm account to deposit?

03 What happens if play99exch updates these Terms?

04 How do I request a copy of my transaction data?

05 What grounds can lead to account suspension under these Terms?

06 How do I raise a formal dispute about a transaction?

07 Can I close my account if I no longer agree with the Terms?

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