Reference

Privacy Policy for Your Account

Open your account knowing what data play99exch asks for, why we use it, and how you can reach us about privacy choices.

Account dataCookie choicesUPI contextPrivacy requests

How We Handle Privacy Records

play99exch Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains the data we collect when you create an account, verify access, use the wallet, contact support, or take part in lobby activity such as Roulette, Mermaid Riches, Football Strike, Kabaddi Crash, Bingo or Fishing War. We use your details to run your

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account, confirm payment activity, check risk signals, answer privacy requests, meet record duties, and protect access from misuse. We do not ask for your UPI PIN, Paytm password, PhonePe password or Google Pay login. Some records may be shared with payment processors, security vendors, hosting partners
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or lawful authorities when required. Access and eligibility depend on local law and are available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Ways to Reach Privacy Support

Privacy questions need a clear route, not a maze. Use the contact path that matches your request, and include your registered mobile number or email so we can locate the right account. We may ask for a security check before sharing, correcting or deleting records, because privacy help should go only to you or a lawful representative.

Team online

Email privacy desk

Send account data, cookie, correction or deletion requests by email with your registered contact detail. We check identity first, then route the request to the team handling privacy records.

In-account help

When you are logged in, use the help area for privacy queries linked to wallet history, game activity or profile details. This helps us match the request to your account faster.

Payment record queries

For UPI, Paytm, PhonePe or Google Pay privacy questions, share the transaction reference only. Do not send PINs, passwords, full card details or screenshots showing private login credentials.

PRIVACY CONTROLS

Account Privacy From Roulette to Wallet

We treat privacy as an account operation, not a formality. That means every data category has a purpose, every payment record has a limited use, and every request…

Data we collect

We collect account details, contact data, login records, device signals, cookie choices, wallet references and game activity.

Payment privacy

UPI, Paytm, PhonePe and Google Pay references help us match deposits, withdrawals and support queries.

Cookie choices

Cookies help remember sessions, language, device settings and security signals.

Account security

Security checks may use login time, IP range, device pattern and failed access attempts.

Retention period

We keep records only for account operation, legal duties, dispute handling, payment checks and security needs.

Change requests

You can ask us to access, correct or delete account data, subject to local law and record duties.

Questions About Your Privacy Choices

This section answers common privacy questions we receive from India account holders. The aim is simple: you should know what we collect, why we collect it, how payment records are treated, and which steps to follow if you want to access, correct or delete account data.

We may ask for your name, mobile number, email, login details, device signals and location-related checks. These details help create the account, protect access, support wallet activity and meet applicable record duties.

No. We do not ask for your UPI PIN, Paytm password, PhonePe password or Google Pay login. We may keep transaction references, status records and timestamps so payments can be matched to your account.

Cookies help keep your session active, remember basic settings, support security checks and understand technical errors. You can manage cookies in your browser, though essential cookies may be needed for login and wallet access.

Yes, you can ask us to correct account details that are wrong or out of date. We may ask for identity checks before changing records, especially when the request affects wallet, contact or access details.

You can request deletion, and we will review it under local law, payment record duties and security needs. Some records may need to stay for dispute handling, fraud checks or legal compliance.

Only the teams and service partners needed to handle the request should access it. That may include support, security, payment operations, hosting providers or legal response teams where a lawful request applies.

Use the privacy email path or the in-account help area and include your registered mobile number or email. Do not share passwords, UPI PINs or wallet login credentials in any privacy message.

Privacy Policy for Your Account

Ways to Reach Privacy Support

Email privacy desk

In-account help

Payment record queries

Account Privacy From Roulette to Wallet

Data we collect

Payment privacy

Cookie choices

Account security

Retention period

Change requests

Questions About Your Privacy Choices

01 What data do you ask for when I open an account?

02 Do you store my UPI PIN or wallet password?

03 Why do you use cookies on the site?

04 Can I ask to correct my account data?

05 Can I ask you to delete my data?

06 Who can see my privacy request?

07 How do I contact you about privacy?

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